Coronavirus/Covid 19 Safety Policy

As of today – we are still open for business.  Here is what we currently have in place:

Our Mandatory Safety policy went into effect March 12, 2020 (see below for your free copy)

At this time:

• All our service trucks are stocked with Lysol wipes, hand disinfectant, gloves, shoe covers, masks and full-face shields and all our technicians are being given extra time each day to clean and sterilize their tools after every service call.
• All our service technicians clean and wipe down areas where they touch things in customers’ homes to maintain a safer environment for them and our customers.
• We hired a full-time cleaner for our office who’s job is to disinfect everything that gets touched throughout the day (this may seem a bit extreme but we take safety seriously).
• Our office staff has been asking for the last week when people call:
  1. Has anyone in your home travelled in the last 14 days or been in touch with anyone who has travelled (we aren’t asking about where they have travelled too – it’s irrelevant, if they went on a plane they got exposed so that is what we are focused on).
  2. Does anyone in your home have cold-like symptoms
  3. Are there any elderly people in your home (over 75)

• If a customer says “yes” to any of these questions we offer to book the work in 14 days and have a follow-up questionnaire which will be mandatory the day before the work is scheduled – if their answers are again yes the appointment will be pushed forward again another 14 days. We will repeat this process as frequently as needed until it is no longer a threat.
• Customers are being called before site visits to assure the homeowner and people in the home are still healthy and no circumstances have changed.
• When our technician arrives they knock and take a step back (maintaining the minimum safe distancing requirement) – if the person answers the door sniffling, coughing, has red puffy nose or eyes, or they can hear anyone in the background coughing – our techs will leave portable heaters in the event of a no heat call and will let them know we will reschedule when everyone is better. They do NOT walk into homes where they perceive a threat of exposure.
• At this point, we will continue to monitor the situation and revise our policies as necessary. If at some point it becomes necessary to temporarily close our business – we will let everyone know. Phones and emails will continue to be answered during business hours and emergency phone call messages will be answered after hours.